Troubleshooting Guide

Troubleshooting Cachelink Installation
In the rare event that there is a problem installing Cachelink, the problem is probably due to one of the following two conditions:

• Other programs are running while installing Cachelink.
  If this is the case, exit those programs and try installing Cachelink again.
• If you are running Windows 95, you may need Microsoft's "DCOM for Windows 95" update.  For details, click here.

Troubleshooting Browser Configuration
If Cachelink reports that your browser is not configured to use Cachelink, the problem is probably due to one of the following conditions:

• Your browser is actually not configured to use Cachelink.  To address this problem, tell Cachelink to configure your browsers.
• Netscape is installed on your computer, but you've never used it.  Run Netscape once or remove it from your computer to resolve this problem.
• You are using Netscape with non-default profile settings.  Click here for details.
• Your browser is not properly installed.  Click here for details. 
• You've added, removed, or upgraded browsers since you installed Cachelink 1.0 or Cachelink 2.0.  These versions of Cachelink kept track of the specific versions of browsers that were available when Cachelink was installed.  Therefore, they will report browsers as un-configured if any were removed or upgraded since Cachelink was installed.  This problem was resolved in Cachelink 2.1 and Cachelink Pro 3.0.  Click here to download  Cachelink Pro 3.6 (cachelinkrelease.exe - 1.3MB).

Troubleshooting the Performance Utility
If you have a problem running the Cachelink performance utility, the problem is probably due to one of the following conditions:

• Your browser does not support Java 1.1 or has Java disabled.  Click here for details.
• Your browser has a Java configuration error.  Click here for details.
• Your computer needs to be updated to add the "URL shortcuts" feature.  Click here for details.

Troubleshooting Internet Access
If you have a problem accessing the Internet, it is most likely not due to Cachelink.  However, some LAN products, such as WinGate and IShare, interfere with any LAN-based TCP/IP and are therefore incompatible with Cachelink.

If you are not using one of these products, please try the following:

• Click your browser's "Refresh" button - this tells your browser to access the Internet, by-passing the Cachelink cache.
• If "Refresh" addressed the problem, you should check the network configuration and power management settings of other computers using Cachelink on your LAN.
• If "Refresh" did not address the problem, configure your browser to stop using Cachelink and see if the problem persists.  You can configure your browser to stop using Cachelink via the Cachelink configuration utility's "Web Browsers" page.
• If configuring the browser to stop using Cachelink addressed the problem, the problem may have been transient - reconfigure the browser to use Cachelink via the Cachelink configuration utility's "Web Browsers" page and see if the problem persists.
• If the problem persists even after your browser has been configured not to use Cachelink, the problem is with your network.  You should contact your network administrator or Internet Service Provider. 

Troubleshooting Browsers
MangoSoft is aware of the following problems with browsers and Microsoft Windows.

• Systems running IE3 should be updated due to the number of bugs fixed in newer versions of Windows Internet networking software.  Click here for details on one specific bug that can cause hangs.
• Internet Explorer's off-line browsing and subscription features ignore cache enhancement software and therefore may be affected by how Cachelink changes the IE cache configuration.  Click here for details.